Return Policy

We are happy to refund or exchange merchandise within 14 days of delivery.  Items must be unworn and in original condition.  Items that have been discounted 40% off or more are a FINAL SALE and are not eligible for refund or exchange and we cannot accept returns or exchanges on undergarments, swimwear, or products that are worn, washed, or damaged. Merchandise returned damaged may be rejected and sent back to the customer. If you have a question regarding a warranty or quality issue for your product, please contact us.

Online purchases may also be returned or exchanged in our retail location  

Mail Return Process:

Before you send your item(s) back, please first contact us for an RA# (Return Authorization).Please write this Return Number in large, clearly visible print on the outside of your shipping box.  Please enclose the order receipt and unworn items you wish to return.

Please also note that original shipping fees are non-refundable.

Any returns received without a Return Number or that do not comply with the above may be denied.

Return Process for US Customers:

Returns from the US should be shipped with United States Postal Service (USPS). Returns with any other service other that USPS will incur brokerage fees, which may be deducted from your refund Please make sure to declare any returned merchandise as "Return of Canadian Merchandise" on the customs declaration; without this, the return may not be cleared or may incur additional fees.

Product Availability

The items available on www.Pasqualino.ca are subject to change. We have gone through extensive effort to integrate our stock in real-time with the web store.  Despite this effort, items that appear available on the web store might be out of stock.  If this occurs, we will refund the complete amount and the customer will be notified immediately.

 Pasqualino Menswear holds the right to refuse shipping on any order.

Payment

  • We accept payments by VISA, MASTERCARD, American Express, and Paypal.
  • Once you’ve placed your order, there is a standard pre-authorization of your payment method to ensure there are sufficient funds to fulfill your transaction. You will not be charged until your order is processed and ready for shipment. 
  • In the case that your billing information is incorrect or incomplete, we may contact you before your order is shipped

Currency

  • Prices shown are in CAD. All orders are charged in CAD. For current conversion rates, please contact your credit card provider or PAYPAL.